For the Head of Customer Success

Customers are the lifeline of every company. Whether or not to use an emoji, or an exclamation - these are the questions that your reps will stress about. Expressing emotion over the phone, that's one thing, but don't let your writing get misinterpreted — it's bad for brand.

{{first_name}}, saw that you got promoted?

That's HUGE news (but not surprising). Just wanted to say congrats — so exciting!